Shipping & Delivery

1. Tickets

Tickets are digital. Once your payment is confirmed, your ticket, with its QR code, is delivered electronically by email and/or WhatsApp — there is no physical shipping for tickets. If you do not receive your ticket within a few minutes of payment, please check your spam folder before contacting us using the details in the footer of this website.

2. Merchandise

When you purchase merchandise through this site, you will be asked to choose how you would like to receive it:

• Collection: free collection at the event venue during registration/check-in, on the day or days of Principal's Concert 2026; or
• Mail delivery: posted to the South African address you provide at checkout.

Any delivery fee applicable to mail delivery will be shown to you at checkout before you complete payment.

3. Delivery Timeframes

Collection items will be available for you at venue registration on the event day. Mailed items are typically dispatched within 5 to 10 business days of your order, and delivery thereafter depends on the postal or courier service used — please allow up to 10 business days for delivery within South Africa. Orders placed close to the event date, where mail delivery cannot reasonably be completed before the event, will default to venue collection; we will contact you if this applies to your order.

4. Problems with Delivery

If your merchandise does not arrive, arrives damaged, or is incorrect, please contact us using the details in the footer of this website and we will resolve this in line with our Refund Policy.