Refund Policy

1. Event Tickets

Tickets purchased for Principal's Concert 2026 are, save as set out below, non-refundable and non-exchangeable once payment has been confirmed. This is standard practice for advance bookings to a specific, dated event, and is consistent with the usual exclusions from the cooling-off provisions of the Consumer Protection Act 68 of 2008 (the CPA) for goods and services tied to a fixed date, time, or performance.

You will be entitled to a full refund, or, at your election, a credit or transfer to an alternative date, if:

• the event is cancelled by the organiser and not rescheduled;
• the event is postponed or its date/time materially changed, and the new date does not suit you; or
• you were charged in error, for example a duplicate transaction — please notify us within 48 hours of the transaction and we will investigate and correct this promptly.

Where a ticket cannot be used because of an error on our part, or because the service is not rendered as described, your rights under the CPA to a refund, repair, or replacement are unaffected by this policy.

2. Merchandise

Merchandise sold through this site is covered by the implied warranty of quality under the CPA. If an item you receive is defective, damaged in transit, or materially different from what was ordered, you may request, within a reasonable time and in any event within 6 months of delivery, a repair, replacement, or refund at our discretion, at no cost to you.

For change-of-mind returns, where the item itself is not faulty, we will accept a return within 7 days of collection or delivery, provided the item is unused, unworn, and in its original packaging with proof of purchase. Personalised or made-to-order items are excluded from change-of-mind returns.

3. How to Request a Refund

Contact us using the details published in the footer of this website, with your order number and the reason for your request. Approved refunds are made back to the original payment method within 5 to 10 business days, subject to the processing times of the relevant payment gateway.